What To Do When a Claim Happens

Yesterday an insured called to report hail damage to the roof of his house.  No hail ocurred in the area recently, so the agent taking the report asked when the hail damage occurred.  His answer was “during the last hail storm”. Claim records show that Maytown and Marietta had severe hail damage back on  3/29/2009 and 5/14/2010. Now back to the…